LEARNING OBJECTIVES

At the conclusion of the course, successful delegates should be able to:

 Describe the purpose of a Quality Management System and explain 8 principles

of quality management;

 Explain the inter-relationship of ISO 9000, ISO 9001, ISO 9004 and ISO 19011;

 Interpret requirements of ISO 9001 in the context of an audit.

 Describe roles and responsibilities of auditors and lead auditors;

 Plan and conduct an audit in accordance with ISO 19011;

 Report the audit, including writing valid, factual and value-adding nonconformities;

 Undertake audit follow-up activities, including evaluating the effectiveness of

corrective action;

 ISO 9000 Standards series;

 8 Quality Management Principles;

 Process Approach including the PDCA Cycle;

 ISO 9001:2000 Standard Requirements;

 Quality Management System documentation;

 Auditing Standard ISO 19011:2002 requirements;

 Auditor's Roles and Responsibilities;

 Audit Planning;

 Checklists, Non Conformance Reports;

 Audit Reporting;

 Final Team Meeting / Follow-up;

 Verification / Audit Records;

 Accreditation / Certification and Auditor Registration;

 Exercises, case study etc.;

 Course Examination.

URS offers various services worldwide and these services with accreditations where applicable, whilst following uniform management system, are operated by separate legal entities within the group. For status of individual scheme and accreditation, contact URS office or email at info@ursindia.com